Shipping Policy

At Sea Flow Trading and Logistics, we strive to provide reliable and efficient shipping services for our valued customers. This shipping policy outlines the guidelines and procedures we follow to ensure a seamless shipping experience from China to Zambia.


Shipment Handling and Documentation:

  1. We handle each shipment, employing industry best practices to minimize the risk of damage or loss during transit.
  2. Our team will assist in preparing all necessary shipping documents, including customs documentation, bills of lading, packing lists, and commercial invoices.

Transportation Modes:

  1. We offer a comprehensive range of transportation options, including air, sea, and road transportation, to cater to your specific shipping needs.
  2. The choice of transportation mode will depend on factors such as urgency, cargo volume, and destination requirements.

Packaging and Consolidation:

  1. Proper packaging is crucial to ensure the safety and integrity of your goods during transportation. We recommend using high-quality packaging materials and suitable containers.
  2. If needed, we provide consolidation services to optimize shipping costs and improve efficiency by combining multiple shipments into a single shipment.

Customs Clearance:

  1. Our experienced team will assist in navigating the customs clearance process, ensuring compliance with all relevant customs regulations and documentation requirements.
  2. Any customs duties, taxes, or fees incurred during the importation process will be the responsibility of the consignee, unless otherwise specified.

Tracking and Tracing:

  1. We provide tracking and tracing services, allowing you to monitor the progress of your shipment from pick-up to final delivery.
  2. Through our advanced tracking systems, you can receive real-time updates on the status and location of your cargo.

Delivery and Distribution:

  1. We work closely with trusted partners and carriers to ensure timely and secure delivery of your goods to your designated destination in Zambia.
  2. For domestic distribution within Zambia, we offer efficient road transportation services to deliver your shipments to their final destination.

Insurance Coverage:

  1. While we take utmost care in handling your shipments, we strongly recommend considering insurance coverage to protect against unforeseen events or loss during transit. We can assist you in obtaining suitable insurance coverage, if required.

Claims and Disputes:

  1. In the unlikely event of damage, loss, or disputes, we have a dedicated team to handle claims and assist you in resolving any issues promptly and fairly.

Communication and Support:

  1. Our customer service team is available to answer any shipping-related queries and provide timely updates regarding your shipment status.
  2. We prioritize clear and transparent communication throughout the shipping process to ensure a positive customer experience.

Please note that this shipping policy is subject to change, and any updates will be communicated to our customers in a timely manner.


If you have any questions or require further clarification regarding our shipping policy, please don't hesitate to contact us. We are committed to delivering exceptional shipping services and look forward to serving you at Sea Flow Trading and Logistics.